Refund Policy

1. HOURLY LABOR RATE & DIAGNOSTIC FEES

Our standard mobile professional labor rate is $110 per hour.

• The Diagnostic / Service Call Fee: Our initial service call and diagnostic fee is $110, which directly covers our travel to your location and the first hour of technical labor. This time is used to perform a comprehensive, computerized diagnostic scan using specialized factory-level equipment to pinpoint your vehicle’s mechanical or electrical issues.

• Non-Refundable Status: Once our technician arrives on-site and initiates the physical inspection or scan, this initial $110 hourly fee is 100% non-refundable.

• Declined Repairs: If a diagnostic scan reveals an issue and you choose not to proceed with the recommended mechanical repairs, the initial $110 hourly charge remains due and non-refundable. It directly compensates for the specialized technician's first hour of labor, vehicle travel, and professional expertise. Any further repair labor approved will continue at our standard rate of $110 per hour plus parts.

 

 

2. CANCELLATION AND RESCHEDULING POLICY

Because our daily mobile service routes are carefully optimized to minimize drive time and ensure rapid response for our community, missed appointments or last-minute cancellations heavily impact our schedule.

• 24-Hour Notice Required: Clients must provide at least 24 hours' notice prior to their scheduled time slot to cancel or reschedule an appointment without penalty.

• Late Cancellations & No-Shows: Cancellations made with less than 24 hours' notice, or instances where a technician arrives at the scheduled location and cannot access the vehicle or client within 15 minutes, may be subject to a late cancellation fee equal to our one-hour minimum rate ($110).

 

 

3. LABOR CHARGES & WORKMANSHIP GUARANTEE

• Labor Refunds: All labor charges for completed mobile mechanical repairs, parts installations, and fluid services are calculated at our standard $110/hour rate and are non-refundable once the work has been performed.

• Our Workmanship Guarantee: We stand firmly behind the professional quality of our services. If you experience an issue that is a direct result of a documented defect in our mobile labor or installation methods, Legacy Mobile Services LLC will return to inspect and remedy the mechanical error at no additional labor cost to you, provided the issue is reported within 12 months or 12,000 miles (whichever occurs first) from the original service date.

 

 

4. REPLACEMENT PARTS & MANUFACTURER WARRANTIES

Legacy Mobile Services LLC sources high-quality, professional-grade parts to ensure your vehicle remains in peak mechanical condition.

• Parts Warranties: Physical parts installed by our team are covered under the specific manufacturer’s warranty guidelines (e.g., individual brake pad or alternator replacement warranties).

• Failed Parts Protocol: If a part installed by Legacy Mobile Services LLC fails due to a verified manufacturer defect within its designated warranty period, we will handle the parts-replacement process with the supplier.

• Exclusions: We do not offer cash refunds for physical parts that have been installed and used. Warranties are strictly voided if a part fails due to subsequent vehicle accidents, driver neglect, commercial abuse, track/racing application, or unauthorized third-party tampering.

 

 

5. CUSTOMER-SUPPLIED PARTS

To maintain strict professional standards and safeguard your vehicle, Legacy Mobile Services LLC strongly discourages the use of customer-supplied parts. If we agree to install a part provided directly by the client:

• No Warranty Provided: We offer absolutely no warranty, guarantee, or refund policy of any kind on the labor or the performance of customer-supplied parts.

• Incompatibility Issues: If a customer-supplied part is found to be incorrect, defective, or incompatible during installation, the client is still fully responsible for our standard hourly mobile labor rate ($110/hour) for all time spent attempting the installation, as well as any subsequent re-assembly time.

 

 

6. PAYMENT DISPUTES & RESOLUTION

We believe in absolute transparency and honest communication. If you believe there has been an invoicing error or wish to dispute a recent charge, please contact us directly before initiating any payment provider dispute. We are committed to reviewing your file and working with you to find a fair, professional resolution.

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CONTACT INFORMATION

For questions, cancellations, or warranty inquiries regarding your service, please contact us directly:

• Phone: (360) 324-3669

• Email: info@legacymobileservices.com